UPDATE: December 16, 2025 10:54 a.m.
Uber responded to NonStop Local’s request for comment, disputing the Federal Trade Commission’s claims and defending the business practices involved with Uber One.
Uber responded that the process to sign up or cancel Uber One services were “clear, simple, and follow the letter and spirit of the law.” The company also said cancellation can be done in-app and take most people 20 seconds or less.
“If this lawsuit were to succeed, it would upend how virtually every modern subscription service operates,” the company said.
The company said that before December 2024, customers who tried to cancel within 48 hours of their next billing period had to contact Support to cancel, a process explained during the sign-up process.
However, the company said it followed through on refunds if customers had followed the correct process and had removed the policy in December 2024.
The company also emphasized that “Uber does not sign up or charge consumers without their consent” multiple times in its response.
MONTANA – Montana Attorney General Austin Knudsen has filed a lawsuit against the rideshare and delivery company Uber. The lawsuit, filed with the Federal Trade Commission, nearly two dozen states and Washington D.C., accuses Uber of unfair and deceptive practices related to its subscription service, Uber One.
Knudsen claims that Uber misleads customers regarding its free trial subscriptions and the potential savings they can receive. He argues that these actions may violate both state and federal laws.
The lawsuit also alleges that Uber makes it exceptionally difficult for customers to cancel their Uber One subscription once they have enrolled.
NonStop Local reached out to Uber for a comment, but the company has not yet responded.
Article originally posted December 15, 2025 4:12 p.m.
