WENATCHEE, Wash. — The Chelan County website and online services remained offline Wednesday morning as the county works to recover from a malware attack.
The county said it is making progress in restoring the network and telephone system but could not share a date when it will be back up for public use.
The malware attack was discovered Sunday morning and the system was shut down. The county is working with third-party specialist to determine what happened.
County offices are open but do not have access to online services or phone systems.
In a social media post Wednesday morning, Judge Kristin Ferrera posted,
“Chelan County Superior Court is operating but on a more limited basis. Assume that your case is going to be heard as scheduled unless you hear otherwise from court staff. Our filing system, emails and phones are still down. If you need to reach the court for any reason please do not message any of the judges directly, but you can email chelancountysuperiorcourt@gmail.com”
The county is asking people who are doing business with a county office, please use cash or checks. It adds, people who are paying cash need to bring the exact amount.
Other information from specific departments includes:
All county emergency response departments are operating and serving residents. This includes the Sheriff’s Office, Regional Justice Center, Coroner’s Office and Emergency Management.
If you have an emergency and need to contact the Coroner’s Office, call RiverCom’s business line at 509-663-9911 and dispatchers will connect you to the coroner.
DOL (Department of Licensing) services at the Chelan County Auditor’s Office are fully functioning, as are DOL subagents around the county.
Recording services at the Auditor’s Office require cash or check. While we will take documents, they will not be recorded until we are back online.
If you are using the Dryden Transfer Station, please pay with check, cash or an existing account. The transfer station and Moderate Risk Waste Facility are open to the public.
If you need the WSU Extension Office in Chelan County, the office is open for in-person business. If you need to call the office, please call the Douglas County office at 509-745-8531.
Community Development is doing building inspections. If you need to request a building inspection, visit the office and bring your permit number.
Community Development also is taking permit payments, both for building and planning files. You will need to pay by check or cash (exact amount only) and bring your permit number or file number when you visit the office.
Chelan County District Court hearings are rescheduled and notices of new hearing dates and tmes will be sent out at a later date. All hearings, except jail in-custody defendants for criminal appearances, are continued.
© 2026 KAYU FOX 28. All rights reserved. Content may not be reproduced, distributed, or transmitted without written permission.
